BookPrinterOnline offers 21 days “no questions asked” replacement guarantee for all products sold on the website in case of damages or defects. This policy is not valid for “change of mind” or “refunds”. BookPrinterOnline will replace the defective product with a brand new product at no extra cost. BookPrinterOnline will try its best to replace the specific product ordered. However, the company reserves the right to offer an alternate product (of the same value or higher) in case the product is out of stock/ production. Normal wear and tear as well damage due to negligence is not covered under this policy. In case of products covered under warranty, the customer is advised to contact the local service center of the brand for service. For all eligible products, customers are advised to contact customer service within 21 days from the time of dispatch. Any reasonable cost of shipping (to-and-fro) in case of a replacement will be borne by BookPrinterOnline only if there is service deficiency on our part (i.e. incorrect goods shipped or damage during transit etc.). In all other cases, the customer will bear the shipping charges. Process for Product Replacement Please write to sales with your order details to register your case. Once you receive a confirmation, please ship (do not remember to include all the items that you received originally) the product. Once we receive the product, we will ship a replacement to your original address. Exceptions to our Return and replacement policy The following shall not be eligible either for return or replacement: Misused products Tampered products Electronic products and any other products which come in sealed condition. Once the seal is broken, the only way is to approach the nearest customer care center of the brand Any physical damage or defect not covered under the manufacturer’s warranty Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered “We will refund the amount to the customer within 7-10 days via same mode.”